Friends FAQs

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If you can't find the answer to your question below, please drop us an This email address is being protected from spambots. You need JavaScript enabled to view it..

 

What Is The Friends Of The Hockey Museum?

Collectively, the Friends of The Hockey Museum are a group of individuals who have an affinity with the Museum and are prepared to support it with regular or annual financial donations.

 

Who Can Join?

Anyone who holds the Museum in sufficient regard to make regular annual or monthly donations to support its ongoing development.

 

Why Medals?

Competing at the Olympic Games is the pinnacle of personal hockey achievement and the Olympic hockey medals held by THM are a cherished part of our collection. We want our supporters to feel just as valued and, to reflect this, the levels of the Friends initiative are categorised by medal type.

 

How Long Am I A Friend For?

THM Friend status is ongoing from the date of the first donation for as long as your donation payments continue.

 

What Will I Get For My Financial Support?

In addition to the knowledge you are supporting the ongoing development of the Museum, you will receive special benefits relative to the Friend level you choose. Every supporter is highly valued by THM though benefits increase from Bronze to Silver to Gold in recognition of the higher financial support.

 

Can I Gift Friend Status To Another Person?

Yes, but you will need to provide the recipient's contact details (email address, physical address etc.) to do so. To gift Friend status to another person, simply sign up in the same way you would sign up for yourself (including your bank/card details) but in the intial stages of the online form you need to give us the contact details of the recipient rather than your own.

 

Who Or What Is PaySubsOnline?

PaySubsOnline is a secure online software for membership management. THM uses PaySubsOnline to manage online donations. Just as the software makes it easy for you to sign up as a THM Friend or donate, it also makes the administration easy for us too. Visit their website to find out more.

 

What Is GoCardless?

GoCardless is THM's chosen agent for facilitating Direct Debits. GoCardless is sponsored and approved by Royal Bank of Scotland. It is registered as a Small Payment Institution with the FCA (successor to the FSA). Visit their website to find out more.

 

What Is PayPal?

PayPal a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders. Visit their website to find out more.

 

What Is Gift Aid?

If you are a UK resident and you pay tax, then you can choose (and please do) to add Gift Aid to your donation. This will enable The Hockey Museum to claim and additional 25p for every £1 you donate from HM Revenue & Customs (HMRC). The option to opt in to Gift Aid is included on the Friends online registration form or downloadable from the other relevant donation pages such as Donate By Standing Order or Donate by Post.

For more information visit the UK Government website.

 

How Else Can I Donate?

We would be delighted to receive additional donations. As part of the online sign-up process, there is an option to add a one-off donation on top of your regular donation to become a Friend of The Hockey Museum.

Alternatively, if you do not wish to become a Friend but would still like to donate, or if you wish to donate a different amount to those proffered by the Friends levels, you can find out how on our Donate page.

Regular annual donations greater than Gold Friend status will be assigned Friend status unless you notify THM by This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Can I Leave A Legacy?

Yes you certainly can; visit the Leave a Legacy page of our website.

 

How Can I Cancel My Friend Subscription Or Donation?

If you are a Friend of The Hockey Museum or you have made a financial donation to The Hockey Museum, the administrative system we use, PaySubsOnline, will have automatically created an account for you using the details you provided. You can cancel your Friend status or regular donation by logging in to your account and choosing the appropriate option.

We’d rather you didn’t though, so if you are thinking of cancelling for any reason other than a change in your financial situation, please get in touch (email at the top of the page) and tell us why. We'd love to know why you've changed your mind and what we can do to improve things.

Login into your PaySubsOnline account from the Manage Your Details page.

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